How can we help?
Step-by-step help for every part of blocsmart: leaseholders, compliance, issues, emails, polls and more.
Popular: Record a fire risk assessment or lift inspection Add a new leaseholder after a sale Log a resident’s complaint Send the newsletter
Getting started
blocsmart is a private website for running a block of flats, used by the directors of a right-to-manage (RTM) company and their managing agent: the…
2Overview
The Overview is the first page you see after logging in. It brings together the figures that matter and anything that needs doing soon. Click any…
3Leaseholders, tenants and flats
Leaseholders is organised around the building’s flats and floors. Each flat can have any number of leaseholders (for example joint owners) and…
4Correspondence and the email dropbox
The email dropbox files copies of emails in blocsmart, against the right flat, person or issue, so everyone can see what’s been said. You send email…
5Compliance register
The compliance register lists what the building and the RTM company must check, test and renew, from the fire risk assessment and lift examinations…
6Hot water cylinders
Each flat’s hot water cylinder (DHW cylinder) needs servicing every 12 months. blocsmart records each service and its certificate, when the cylinder…
7Evacuation plans (PEEP)
PEEP records residents who may need help to evacuate in an emergency, and produces the information the fire service needs.
8BSA 2022 leaseholder protections
The Building Safety Act 2022 protects qualifying leaseholders from some or all of the cost of fixing historical safety defects. blocsmart records,…
9Issues
Issues tracks anything residents raise with the directors and managing agent, from a faulty door or leak to noise or suspected short lets. Several…
10Emails to leaseholders
Email sends newsletters and company notices using a drag-and-drop email designer, and shows who received and opened each one.
11Service reminders
Service reminders are emails sent automatically to leaseholders before and after their flat’s hot water cylinder service is due. Each can include a…
12Polls
Polls let leaseholders vote online, one vote per flat, on anything from replacing the intercom to changing managing agent.
13Documents
Documents is a shared library for minutes, insurance certificates, reports, contracts and anything else the directors and managing agent need to find…
14History and change log
History keeps a full record of changes to the register, and of logins and other activity, so you can always see who did what and put things right.
15Users
Users controls who can log in to blocsmart. Only super admins see it. Logins are separate from leaseholder records: users never appear in the…